My Care: Your Aged Care Workforce, Extended
Embedded clinical, multidisciplinary and governance support— delivered as part of your team, not alongside it
My Care, delivered by The Healthy Communities Foundation Australia, is a hybrid face-to-face and virtual clinical service for Residential Aged Care Facilities (RACFs).
Our model extends your clinical workforce by providing dedicated GP, Nurse Practitioner, and multidisciplinary support to strengthen clinical care, maintain workforce continuity, and coordinate care for residents with complex needs.
Unlike traditional telehealth services that provide episodic consultations, My Care embeds dedicated clinicians into your facility, maintaining continuity of care and contributing to clinical planning, oversight and governance.
Backed by 25+ years delivering healthcare in regional, rural, and remote Australia, we understand your experiences and provide responsive, high-quality clinical care tailored to local facility needs.
How My Care supports your facility
For comprehensive information around our model of care, fees or how we can partner with you in the aged care space, download our prospectus below.
Timely Clinical Care
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24-hour clinical support
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Same-day urgent reviews
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After-hours, weekend and public holiday support
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Early identification and response to clinical deterioration
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Geriatrician review allows older adults to access specialist care remotely via secure video consultations, providing comprehensive assessments without the need for travel
Complex Care Coordination
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24-hour clinical support
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Same-day urgent reviews
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After-hours, weekend and public holiday support
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Early identification and response to clinical deterioration
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Geriatrician review allows older adults to access specialist care remotely via secure video consultations, providing comprehensive assessments without the need for travel
Clinical Governance Support
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24-hour clinical support
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Same-day urgent reviews
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After-hours, weekend and public holiday support
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Early identification and response to clinical deterioration
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Geriatrician review allows older adults to access specialist care remotely via secure video consultations, providing comprehensive assessments without the need for travel
Our clinical team
Our model is tailored to each facility and can include access to:
Medical
General Practitioner, Nurse Practitioner, Registered Nurse
Specialist & Allied Health
Geriatrician (via GP referral), Dietitian, Physiotherapist
Mental Health
Mental Health and Wellbeing Clinicians, Behaviour Support Specialist
Person Centered Care
Our person centred model means greater outcomes for older people, families, staff and organisations.
Older people and carers experience:
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Faster access to clinical review
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Better continuity of care
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Reduced disruption from avoidable hospital transfers
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Greater involvement in complex care planning
Staff experience: :
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More clinical guidance and decision-making confidence
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Support managing deterioration and complex care needs
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Reduced pressure during GP shortages, leave, or after-hours
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Overcome workforce challenges
Organisations experience:
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Stronger clinical governance and compliant advice with incident investigations
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Improved alignment with strengthened Quality Standards
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More timely documentation, continuity and care planning
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A trusted partner working alongside your team
