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Our award-winning virtual GP service is used by Local Health Networks and Primary Health Networks to improve access to care and reduce avoidable presentations in hospital emergency departments, ensuring patients are well looked-after at home.

Improving Care & Reducing Hospital Costs

HealthAccess Virtual Care is a social enterprise of the Healthy Communities Foundation Australia.  Our virtual care solutions work with institutions such as governments, hospitals, correctional institutions, group homes, disability services, multipurpose services and palliative care services to co-design and deliver access to virtual primary health care to reduce avoidable hospital presentations, maintain health or help to support patients for whom attendance at in an institutional setting is not an option.

A fully virtual solution, HealthAccess Virtual is currently deployed in more than 70 locations across eastern Australia supporting a patient catchment of more than 500,000 people.  Highly scaleable, reliable and trusted, the service delivers proven satisfaction ratings exceeding 95% across both clinicians and consumers.  

To find out more about why HealthAccess Virtual Care outperforms almost every other virtual care service on quality, satisfaction, operational savings and care please contact us today.

Healthcare Workers

Reducing avoidable presentations and hospitalisations

HealthAccess Virtual Care provides an end-to-end, fully managed, virtual GP/VMO solution for Local Health Networks, Primary Health Networks and MPS Aged Care services. We work with health services to align with local operational needs. Services can be implemented individually or across multiple facilities. Services include, but are not limited to:


We offer a robust, scalable solution providing medical support for: 


  • Coverage of ED presentations (T3,T4,T5) via video and telephone

  • Virtual Remote Admissions

  • Virtual Ward Rounds in the absence of a local GP/VMO (Video Consultations Via Pexip)

  • Virtual Death Certificates

  • Virtual Discharge

  • Coverage for inpatients who may deteriorate during unsociable hours.


HealthAccess Hospital Support has been instrumental in reducing avoidable presentations and admissions, and reducing low acuity demand on hospital emergency departments across multiple organisations delivering significant cost savings and quality improvements in patient outcomes.

In an independent evaluation by Deloitte Social Impact found thatone hospital system saved an average of $303 per patient using HealthAccess Virtual.


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